Refund policy

Virtual Challenge Join Codes

The Conquest Challenges virtual challenge entries (Join Codes) are offered for purchase through our website. All Join Codes are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed your order.

 

Expiration Dates

Conquest Challenges Join Codes do not currently have an expiry date and can be redeemed at any point in the future.
Once a Join Code has been redeemed, you have 24 months to complete the relevant challenge(s).
To redeem a Join Code, you must join a challenge within your account on the Conquest Challenges website.
Conquest Challenges is not responsible for customers’ failure to redeem a code.

 

Join Code Refund Policy

Any Join Code purchased or obtained outside of legitimate channels (determined at our sole discretion) is not eligible for a refund.
If you change your mind within 45 days of purchase and have not redeemed a Join Code, you may contact Conquest Challenges to request a refund. Conquest Challenges reserves the right to reject a refund request outside of this period but may exchange the Join Code for another Join Code of similar value.
If you have redeemed a Join Code (used the code to join a challenge), Conquest Challenges reserves the right to reject a refund request.
If a refund request is accepted, the refund will exclude any processing or management fees that we have incurred, including credit card processing fees and shipping fees.

 

Returns and Shipping

Except where expressly specified in this Refund and Returns Policy, all sales are final and the company does not accept returns except for goods that are received damaged or defective.
Where medals are supplied, these are provided on the completion of the relevant challenge.
Supply of the correct, complete shipping address at the time of redemption is essential for delivery. A charge will be incurred for resending or readdressing products where incorrect or incomplete address information has been supplied.
Conquest Challenges will provide a replacement for goods received damaged or defective within 14 days of receipt. For damaged or defective merchandise, please send a clear picture of the defective item to support@conquestchallenges.co and we will arrange for a replacement item. Conquest Challenges may request the damaged or defective goods be returned in the original packaging before providing a replacement.
For items not received, all claims must be submitted no later than 4 weeks after the dispatch date.
Please contact Conquest Challenges for return or replacement assistance.

 

Challenge Discontinued or Out of Stock

Where Conquest Challenges discontinues a challenge or a challenge is out of stock, customers who have purchased a Join Code specific to that challenge will be contacted and informed of the last date that the code can be redeemed (Last Join Date).
All customers active on a challenge before the Last Join Date will be eligible to complete the challenge and request their medal. A challenge expiration period will still apply and may vary for certain challenges including where Conquest Challenges is contractually obliged to cease the challenge.
Customers can request a refund or exchange for any discontinued challenge where the Join Code has not expired and has not been redeemed, before the Last Join Date.